Arriving at a hotel after reception has closed can leave you unsure whether you can still check in or even get inside. What happens next depends on the hotel’s late-arrival arrangements, what your booking says and whether you contacted the property before reception closed. Quick Answer Check your booking for the hotel’s latest check-in time…
You arrive at your hotel with a confirmed reservation, but reception says it is overbooked and there is no room for you. This guide explains what to ask for, how to assess a replacement hotel and what to do if you are left trying to find somewhere to stay. Quick Answer Ask the hotel to…
You check into your hotel and find stained bedding, a dirty bathroom or rubbish left by the previous guest. Whether the room needs a quick clean or is unsuitable to stay in, the first step is to show reception what is wrong and ask them to put it right. Quick Answer Take photographs of the…
You arrive at your UK hotel, but the room is not what you expected: the beds are wrong, a promised feature is missing or there is not enough space for your family. What happens next depends on what your booking confirmed and whether the hotel can put it right. Quick Answer Show reception your confirmation…
You have checked out, but your train or flight is not until later. Or you have arrived before check-in and want to explore without dragging your suitcase around. Then reception tells you the hotel cannot store your bags. This guide explains what to ask the hotel, where else to look for luggage storage in the…
You arrive at your hotel, give your name at reception and hear: “We don’t have a booking for you.” You have a confirmation email, perhaps you have already paid, and now you are unsure whether you have somewhere to stay. This guide explains what to check at reception, who to contact if you booked through…